Boyce G. Kline Jr.

Education The University of Connecticut
Bachelor’s Degree, Business Administration and Marketing – 1994
Employment Alorica
Customer Service Representative; March 2013 – Present
Providing customer service to Verizon Wireless cellular carrier customers, including basic troubleshooting, rate plan analysis, and bill explanation.

  • Previously worked on the Best Buy team providing post-purchase technical support for Home Theater products.
  • Also previously provided technical support for clients of H&R Block using the At Home Online and At Home Software products.
PhotoBiz, LLC
Web Consultant; March 2012 – June 2012
Had detailed, heavily involved customer service relations with customers to assist with setup and troubleshooting of template websites and e-commerce solutions using proprietary PhotoBiz, LLC software.
AT&T Mobility
Small Business Key Contact Credit & Activations; December 2004 – March 2012
Instrumental in launch of the Small Business Credit & Activations department. Duties included establishing and maintaining business contracts for new and existing customers; processing credit reviews; and interfacing with credit analysts when necessary. Also performed rate plan analysis and assisted customers in obtaining a “best fit” plan for their needs; communicated effectively and clearly with customers to determine how to best assist them.
March 2003 – March 2004
Honda Research and Development Americas, Inc. – Buyer
Developed and interacted with vendors in a fast-paced research and development environment with tight deadlines and under pressure. Responsible for shipping and receiving aircraft parts and other goods. Utilized Microsoft Office products extensively.
North Carolina A&T University – Information Processing Assistant II
Responsible for input of data into Financial Record System (FRS), finding vendors, generating purchase orders and performing data research. Researched purchase orders through automated system; accessed the FRS to complete volumes of daily transactions that impact daily diagnostics and supplied data for standard reports.
Gonzalez & Associates
Logistics Coordinator; September 2002 – February 2003
Responsible for selecting carriers, scheduling, determining freight loading and routing trucks for manufacturer of hardwood furniture. Other duties included: creation of Bills of Lading and tickets for stock; handle all customer service issues in addition to those related to shipping; created purchase orders; maintained updated inventory of current furniture stock; conducted data entry.
Office Team
Procurement Analyst – Yale University Health Services; April 2002 – June 2002
Purchased supplies for health department services; including creation of purchase orders and related documents. Created system to organize long distance billing; took inventory; and organized catalog system to facilitate purchasing.
In-Store Opportunities, Inc.
Purchasing and Equipment Coordinator and Auditor/Surveyor; October 1995 – January 2002
Negotiated best prices on all supplies and routine services; sourced new repair companies for better pricing and quality of service, resulting in significantly lower operating costs to the company; conducted surveys of grocery stores to determine locations for Superfridge program; introduced Superfridge program to store managers; conducted audits of merchandiser performance in stores where the program was in place.
Olsten Staffing Services
Office Worker; September 1994 – October 1995
Performed assorted clerical duties for various temporary assignments, including Accounts Payable, data entry and general office work.
Pratt & Whitney
Procurement Analyst; June 1992 – September 1993
Planned, schedule and expedited aircraft engine parts; assisted with Strategic Restructuring in Purchasing Department with various buyer groups, such as Tube Assemblies and Composites.
McLaughlin Research Corp.
Librarian; August 1989 – August 1991
Created and operated Land Based Integrated Test Site (LBITS) library at the Naval Underwater Systems Center in New London, CT. Significant role in winning a three-year library contract.
United States Navy
Operations Specialist 2nd Class; March 1984 – June 1989
Service to the United States Navy (E-5); achievements and honors included:
Enlisted Surface Warfare Specialist, Good Conduct Medal, Navy Expeditionary Medal, Meritorious Unit Commendation, and Sea Service Ribbon (received twice)
Personal and Professional References Available Upon Request

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